Failing to connect to Netzwerk

• 

My Dreamy A2 1200 fails to connect on the Network on the last step what to do?
Thanks

ÜbersetzenOriginal anzeigen

Bring him nearer to your Router and try it again

Hello,

We sincerely apologize for the inconvenience caused. Please check the following issues:


Is your Wi-Fi firewall or any other security setting enabled? Please disable it first.


Does your Wi-Fi password contain special characters or is it case-sensitive? Please try changing the password to one without special characters.


Has your robot been connected to another user's network? The robot only supports connection to one account. If you want to change the account, you need to delete the configured device in the app first.


Note: The robot only supports 2.4 GHz or mixed 2.4 GHz and 5 GHz networks.

If the issue persists, please contact our customer service. You can find our contact details below. When contacting us, please provide your serial number and invoice, and share the results of your troubleshooting so that we can resolve the issue more quickly:

Free service hotline:
+49 800 000 1747
(Monday–Friday: 9:00–21:00
Saturday–Sunday: 9:00–18:00)
Email: aftersales@dreame.tech