Hello,
We sincerely apologize for the inconvenience caused.
For this issue, please first try pressing and holding the power button for approximately 2 seconds to check whether the device can be powered on/off normally or regain responsiveness.
If the problem persists, please send the following information to our after-sales support team for further analysis and assistance:
Device S/N (Serial Number)
Purchase invoice/order receipt
Relevant photos or videos showing the issue
After-sales Support Email:
aftersales@dreame.tech
This will allow the case to be further investigated and the necessary support to be provided.
Thank you for your understanding and cooperation.
Dreame Support DE
1 Beitrag
DE
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