Mop pad detection problem

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When I try to start cleaning. the robot drops off its mop pads at the base station, but it can't re-attach them. He leaves the station and has an error in a few seconds - asking to attach mop pads manually. When I do that - he returns to the base station - drops them off again and it's the loop.
I checked the mop pads
I checked if there is any dirt in the mop pad holders from the robot
I cleaned the base station map pad holder
I made a factory reset
The Firmware has the latest update
What can i do?

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Hello,

Thank you for providing a detailed description of the issue and the troubleshooting steps you have already performed.

Based on the information you have provided, the possibility of a hardware-related issue cannot be ruled out at this time.

To help us further investigate the cause of the problem, please send the following information to our Aftersales Team:

Device S/N (Serial Number)
Purchase invoice or proof of purchase
Details of the troubleshooting steps you have already completed
Relevant videos or photos (if available), including videos showing the issue and screenshots of any error messages

Once the information has been received, our Aftersales Team will further analyze the case and provide additional assistance.

E-mail: aftersales@dreame.tech

Thank you for your cooperation and understanding.