Hello,
Based on the photo you provided, it appears that there may be an issue with the left mop lifting mechanism. We recommend first performing a factory reset and then checking whether the issue improves.
Reset Steps:
Open the top cover of the robot.
Press and hold the reset button for 3 seconds.
Once the reset is complete, reconnect the device and test it again.
Please note: A factory reset will erase all data stored on the device, including any saved maps. We sincerely apologize for any inconvenience this may cause.
If the issue persists after the reset, we recommend sending a photo of the device's S/N, your proof of purchase, the troubleshooting results, and any relevant photos or videos of the issue to our After-Sales team at
aftersales@dreame.tech for further assistance.
Thank you for your understanding and cooperation.
Dreame Support DE
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