Trade in is completey unfair price

How can a device which is less than 2 year old (L10s pro ultra heat) that was costing 800€ be evaluated as 120€ for trade in.

85% of the value is lost (depreciated)??

That's unfair program.

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Good morning,

Thank you for choosing us and for your valuable feedback regarding our trade-in program. We understand the high value your device held at the time of purchase and appreciate your concerns about the current appraisal price.

Unfortunately, device valuations are influenced by multiple factors, including market demand, device condition, and technological advancements. We sincerely apologize for any inconvenience caused and will share your feedback with the relevant departments to help us continuously improve our services.

We remain committed to delivering enhanced product and service experiences. Thank you for your understanding and support.