X50 Ultra Complete is incontinent

• 
• 
• 
• 

‹ ›

Just had it for a few weeks and it destroyed my parquet floor. Leaked quietly underneath, seen it only when the floor turned color.
The repair of the floor will most likely cost morr than the X50 itself.

ÜbersetzenOriginal anzeigen

Oh no, that looks really awful. I’m so sorry this happened to you, especially after owning the robot for only a few weeks.

To be honest, I’m not completely sure whether this was actually caused by the robot. The discoloration looks a little unusual and doesn’t immediately look like a typical leak directly underneath the station. It could be related to the robot, but other sources of moisture or an older floor issue might also be possible.

I would contact Dreame support, document everything carefully, and stop using the robot until the cause has been clarified. I hope you can get this resolved quickly.

Hello,

We are very sorry to hear about your experience and understand how frustrating and concerning it must be to discover damage to your parquet floor. We sincerely apologize for the inconvenience caused.

To help identify the cause, we recommend checking whether the drain outlet in the wash tray/base station is blocked. A blockage may prevent wastewater from draining properly and could lead to water overflowing. You can carefully clean the drain outlet using a thin wire, toothpick, or a similar tool.

Please also check whether the dirty water tank lid is properly closed. If the lid is not sealed correctly, or if the sealing ring on the lid is deformed or out of position, the wastewater may not be pumped into the dirty water tank correctly, which could also result in water leakage.

Regarding the floor damage, we recommend that you send the relevant photos and details to our after-sales team for further review:

aftersales@dreame.tech

When contacting our after-sales support, please also provide:

1. Proof of purchase / purchase invoice
2. A photo of the serial number (SN) label
3. A brief description of the issue and the results of the checks performed

These records will help our after-sales team review your case more efficiently and avoid repeated troubleshooting steps. Our team will carefully assess your case and advise you on the available next steps.

Again, we sincerely apologize for the inconvenience and appreciate your cooperation.