GJ942888

App version 2.3.7 NOT WORK

Hello,
after updated the app to the latest version 2.3.7 the app go in a blank screen after start!
Same problem in IMAC, IPHONE and ANDROID (phone's wife)!
Now my DREAME L10S ULTRA GEN 2 ROBOT, is completely useless!!!
Please FIXIT !!!!
Thanks.

Paolo

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3 Comment

Hello, you need to uninstall and reinstall the app
2025-4-27 04:30:39 Translate

Sorry, not working !
 
Hello,

Please try to uninstall and reinstall the app, sometimes you need to try 2 or 3 times.

If it still doesn't work, please contact our after-sales department and provide the following information.

1. Dreame Home ID
2. APP version number
3. Phone system version number (IOS or Android)

Don't worry, our software engineers have monitored this issue and are working hard to fix it as quickly as possible.

Our after-sales email: aftersales@dreame.tech
You can also contact our team in the app via me > Help & Feedback > Contact us > Online Customer Service.
2025-4-28 10:33:27 Translate

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