[Contact Info] Official Aftersales Service in Different Countries and Region

Dear customers from all over the world,

We understand that in this globalized era, our products are being used in many different countries. Here is the information on how you can get in touch with our official aftersales service.

For North America (Canada/USA)

Email: support.us@dreame.tech

US Hotline: +1 (866) 977-5177 (Mon. to Sun. 9:00-21:00 EDT)

For West Europe
(Germany |  Italy |  France |  Spain |  Portugal |  Austria |  Netherlands |  Belgium |  Luxembourg |  Switzerland |  Greece |  UK |  Ireland)

Email: aftersales@dreame.tech

Germany Hotline: +49 800 000 1747(Mon.-Fri. 9:00-21:00，Sat.-Sun. 9:00-18:00) France Hotline: +33 805 980353 (Mon.-Fri. 9:00-21:00，Sat.-Sun. 9:00-18:00) Italy Hotline: +39 800 939215 (Mon.-Fri. 9:00-21:00，Sat.-Sun. 9:00-18:00) Spain Hotline: +34 900 759 957 (Monday-Sunday: 9:00-18:00)

For East Europe
(Denmark |  Sweden |  Norway |  Finland |  Poland |  Lithuania |  Latvia |  Estonia |  Romania |  Hungary |  Slovakia |  Bulgaria |  Czech Republic |  Croatia |  Slovenia |  Cyprus |  Serbia |  North Macedonia |  Montenegro |  Albania |  Kosovo |  Bosnia and Herzegovia |  Moldova)

Email: dreamesupport@dreame.tech

Other contact methods: Denmark - Email: Dreame@mentech.dk Sweden - Email: Dreame@mentech.se Norway - Email: Dreame@mentech.no Finland - Email: Dreame@mentech.fi

For Japan

Email: support.jp@dreame.tech

Japan Hotline: 0120-510-230 (Mon-Fri 10:00-17:00)

For Korea

Email: support.kr@dreame.tech

Kakoo Talk: 드리미 (Mon-Fri 10:00-18:00)

For India

Email: support.in@dreame.tech

Hotline: 18003093942 (Mon-Sat 10:00-18:00)

For Mexico

Email: support.mx@dreame.tech

Hotline: +52 5588751255 (Mon-Fri 9:00-18:00)

For Turkey

Email: servis_tr@dreame.tech

Çağrı Merkezi：0850 762 0100 (Pazartesi - Cumartesi: 09:00 -18:00; Pazar: 10:00 - 16:30)

For Israel

Email: agent@plrom.co.il Hotline: 073-2625740 (Sun-Thu 08:00-16:30)

לכל שאלה על הזמנה קיימת, פניה למעבדת תיקונים ורכישת אביזרים ניתן ליצור קשר בדרכים הבאות: שעות פעילות מוקד הזמנות: בימים א'-ה' 08:00-16:30.

For United Arab Emirates

Email: eros.customer@erosgroup.ae

Hotline: +971-4-214 7777

WhatsApp: 800-EROS

For Kingdom of Saudi Arabia

Email: Customer_Service@aecksa.com

Service toll & WhatsApp: +9668002440305 ساعات العمل من الأحد إلى الخميس / من 09:00 صباحًا إلى 06:00 مساءً

For South Africa

Robot Vacuum Inquries:

Email：info@justelectric.co.za

Hotline： +27712288187

Wet & Dry and Personal Care Inquries:

Email：dreame.support@supernovabrands.co.za

Hotline：+27 (082) 806 8368

For Lebanon

Hotline: +961 01 5120 02

Email: hoda.nawfal@fattal.com.lb

For Russia |  Belarus |  Ukraine |  Mongolia |  Georgia |  Armenia |  Azerbaijan |  Uzbekistan |  Kyrgyzstan |  Kazakhstan

Email: dreamesupport@dreame.tech

Russia Hotline: 8 800 2222-679 Время работы колл-центра с 9-00 до 19-00 (ПН-ПТ)

For Australia

Email: support.au@dreame.tech

Hotline: 07-3737-3143

For New Zealand

Email: support.nz@dreame.tech

Hotline: 09-947-6655

And for other regions, Please contact local sellers for information regarding aftersales support.

How to reset the WiFi code ? Thank you

Hello,

You can modify the WiFi password by following the steps below:
1. Install the router and connect to the router WIFI network using a mobile phone or computer
2. Check the login IP of the router.
3. Use a browser to log in to the router interface
4. Enter the login account and password
5. Find Advanced Settings or Wireless Settings in the interface menu and modify the WiFi name and password
6. Save, restart the router, and then re-enter the WiFi password to connect

You can also query these contents on Google Chrome.

Hello, this morning app was not working (blank screen) so I tried remove and install it again. The app worked after reinstallation but I lost all X40 settings, map and history cleanings. Ho do I recover from this situation? Regards

Hello, usually, reinstalling or uninstalling the app will not cause data loss, only resetting the device will cause data loss.

Did you log in with a different email address? If the data is lost and cannot be recovered, you can only recreate the map.

How to share the apparatus with another person in the same apartment?

Installing went well, but device is offline in the app. Allready tried to reconnect to the wifi multiple times. Last time it looks okay but again device is offline now. Seems it gets offline when it arrives in the dock.. please help me!

This has already been mentioned by others, but can you ensure scale inhibitor for the x50 is available for the UK market. I intend to frequently change this due the hardness level of the water in my area.

I have a Dreamy that should mob aswell. Why does it stay dry?

I have a Dreame X50 robot vacuum cleaner.

Now I have the problem that the vacuum cleaner is no longer being emptied by the base station; I also no longer hear the characteristic sound of it being emptied by the base station.

I haven't changed any settings.

How can I solve this?