[Contact Info] Official Aftersales Service in Different Countries and Region

38 Comment

I have a dreamy l50 pro, I bought it in October 2025 and suddenly it doesn't cleans the mop pads and also doesn't clean the base. I think it can't suck fresh water like it is clogged somehow. Also it pauses during cleaning. Any suggestions? I bought it in Greece
13-5-2026 13:40:02 GR Translate

Hello,

You can try enabling the "Washboard Self-Cleaning" function to check whether the base station can dispense water normally.

If the base station is unable to dispense water, we recommend checking:

Whether the seal ring (rubber gasket) on the clean water tank is properly installed and in good condition.

Whether there is any blockage in the water lines.
29-7-2026 07:17 GB Translate
That’s a lot of countries!
28-7-2026 17:16:39 GB Translate

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