Cancel
Post Now
Scottybop
Posted 2025-1-3 05:37
GB
3150

[L20 Ultra Complete] Not powering on

3150 9
Reading Mode
I was doing maintenance on my robot and when I went to turn it back on it wont power up. The lights on the top flash for a second when pressed and doesn’t come on however, if I dock the robot so it’s powered it comes on. It has 84% battery.
If I ask it to leave the dock it moves forward a bit then completely shuts off. I only got this delivered on the 10.10.2024 and its stopped working any ideas?
It’s a Dreame L20 Ultra robot

You need to log in to reply. Login | Register
B Link Smilies

9 Comment

Adri
Try to clear the cache from the Dreamehome app and turn of the robot and the base and start everything again.
2025-1-3 12:21:28 Translate

Scottybop
Hey, thanks for reaching out, I tried everything I could, I raised it with customer service and have now sent the item back for repair
 
2025-1-13 21:30 GB Translate
Cavalier Bellumori
Have you tried to check if you have any software updates to do? What about the app is that update?
2025-1-4 19:55:55 Translate

Scottybop
Hey, thanks for reaching out, I tried everything I could, I raised it with customer service and have now sent the item back for repair
 
2025-1-13 21:30 GB Translate
OP895046
Try to cancel and r instal again the app, meanwhile dock and robot will be off. Restart everything as it was new
2025-1-4 20:27:04 Translate

Adri
How i going? Have you fix the problem?
2025-1-5 15:39:40 Translate

Scottybop
Hey, thanks for reaching out, I tried everything I could, I raised it with customer service and have now sent the item back for repair
 
2025-1-13 21:31 GB Translate
FH988186
It looks like maybe your battery died? How old is it? I had the same problem. After leaving the base immediately shutdown.
2025-1-8 02:40:04 Translate

Scottybop
hey, I’m not sure but does sound like a battery issue possibly. I only bought it October 2024. I have now sent the item back for repair. Waiting to see what the report is. Thanks for messaging
 
2025-1-13 21:32 GB Translate
Scottybop
UID:VK581477 GB
  • 5Posts
  • 0Friends
Privacy Policy|Terms and Conditions

© 2025 Dreame Forum All Rights Reserved | Support by Discuz! X5.0 Font by MiSans

Quick Reply Back to Top Return to List