HP626574

[X40 Ultra Complete] [Bug] carpet cleaning is not working as expected

I tried changing various carpet cleaning settings, I always get the same result which is vacuuming just a part of the carpet and ending the cleaning afterwards.
Carpet is small one with very low height, vacuum cleaner goes over it but for some reason doesnt vacuum correctly.
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4 Comment

Hello,

Cliff sensors are installed in front of the omnidirectional wheels and on the sides of the main wheels. These sensors are affected by infrared physics. When the robot approaches a dark carpet, it may trigger the cliff sensor alarm, causing it to malfunction and fail to clean properly.

Could you also provide an actual photo of the carpet?
2-12-2025 10:37:46 GB Translate

What do you propose? Carpet is not dark, its red.
 
3-12-2025 23:03 GB Translate
HP626574 Thread Starter
Here is the photo of the carpet.
CAP_23B8EC3B-D06A-4839-B652-355B6DF61D3D.JPG
3-12-2025 02:10:25 GB Translate

Thank you for your response.

Could you please provide us with the robot’s SN number and firmware version? The SN number can be found on the label at the bottom of the robot.We will further analyze this issue for you.

You can send this information to us via private message by clicking on our profile picture and then selecting the information icon. This will help us process your request more quickly.
5-12-2025 02:24:17 GB Translate

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