The worst

For over a week I have dreame Aqua 10 ultra,
I’ve owned several robot vacuums over the years — including the Dreame L20, the Dreame L50, and models from Roborock — and this one has been the worst experience of all of them. It struggles to detect even basic crumbs on the floor and constantly leaves bits behind, even after multiple passes. It moves at a painfully slow pace, which makes cleaning take far longer than it should. Overall, the performance is disappointing, especially compared to other machines I’ve used. I really expected better for the price.

I have the similar issue but my is 2 days old

Hello,

Thank you for sharing your experience. We completely understand your disappointment and inconvenience. Your feedback is very important to us, and we will do our best to help you resolve the issue.

Based on what you described, we suggest you try the following steps:

If the debris is relatively large, we recommend setting the suction power to a higher mode.

In addition, you can try cleaning the roller brush and the filter, and make sure to empty the dustbin in time to see if this improves the situation.

If the issue persists after completing these steps, you may need to contact the seller or our after-sales service team for further assistance.

After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)