💡We are curious! How many Dreame products do you have at home? |
|
|
|
|
|
|
|
4. Restart the robot and try again. 5. Update the firmware to the latest version. 6. Check whether the mop pads are intact and whether the Velcro on the mop pad holders is damaged. If the issue persists after trying the above steps, please feel free to contact us again. Thank you for your understanding. Hello, Please try the following steps to troubleshoot the issue: 1. We recommend turning on the robot before installing the mop pad holders; otherwise, the mop pad holders may not attach magnetically. 2. When the robot climbs over carpets, thresholds, or small steps, the mop pad holders may get caught and detach. We recommend setting up a No-Mop Zone to prevent the robot from entering these areas with the mop pad holders attached. 3. Manually install the mop pad holders and check whether they are securely attached by magnetic force. |
|
© 2026 Dreame Forum All Rights Reserved | Support by Discuz! X5.0 Font by MiSans
We sincerely apologize for the inconvenience caused.
If you would like to purchase Dreame original cleaning solution, please contact our after-sales service team at:
E-mail: aftersales@dreame.tech
We will check the inventory availability for you and assist you with the purchase process.
Thank you for your understanding and support.