It says mop pads put off

While cleaning in between it says mop pads come off even after fixing back the mop pad again it would give the error message mop pad come off. Coukd you suggest a solution

Hello,

We recommend checking whether the installation area of the mop pad holder is dirty, as dirt may affect the installation recognition. If there is significant dirt, please clean the affected area thoroughly and then test the device to see if the issue is resolved.

If the problem still persists, please contact our after-sales service team for further assistance.

After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)