Not cleaning up to the edge

Whilst vacuuming or mopping the robot is not going up the edge of wall or furniture.

Is there a setting I need to change ?

Hello,

For this issue, please wipe the edge sensor on the right side of the robot with a soft dry cloth. Make sure the edge sensor is not blocked by any obstacles or objects.

Then try turning off the collision-avoidance mode to see if the situation improves.

Go to: top right corner (three dots) → Floor Cleaning Settings → Collision-avoidance mode

If the robot still cannot perform edge cleaning properly, please contact our after-sales support team for further assistance.

Same problem: after FW upgrade (4.3.9_2169) the mop does not extend anymore. Only if I turn off the robot and the station, after repower, the mop extend works just for a single operation. Already checked settings and factory reset the X50 Ultra Complete but not solved. The after-sales service tell me to ship the machine to their assistance center, but I think that you can easily resolve with an update without discomfort for me.

Nice bit of info

It could be worth checking whether your robot has an edge-cleaning or wall-following setting enabled. Some models also leave a small gap around furniture and walls by design to avoid bumping or getting stuck.

I’d also check the side brushes and sensors for dust or debris, since that can affect how closely it follows edges. And if you’re clearing out old furniture around the house, office clearance london services could be useful for getting rid of bulky items that might be making those areas harder for the robot to reach.