Real time camera not working

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Hi all, I have just got my L40s pro ultra and trying to use the real time camera but it doesn't work....any suggestions?

Hello,

1. Please first check whether both the app and the robot firmware are updated to the latest version.

2. Make sure your home network is stable. If the network is working properly, we recommend restarting both the robot and the app, then observing the situation again. In the Dreame Home app, go to “Me” → tap the settings icon in the top right corner → “General” → “Clear Cache.” After that, close and reopen the app.

3. If the issue persists, please try logging out of your app account and logging back in.

We sincerely apologise for your experience.

Could you please provide the case number or phone number you used when contacting our customer service? The case number is a string of digits starting with “83”. Once we receive your case number or phone number, we will promptly look into your issue and work to find a satisfactory solution as soon as possible.

You can send us this information via private message by clicking on our profile picture and then selecting the information icon.