Another great day!

Another great day with Dreame aqua 10 ultra robot Vacuum, amazing product, amazing quality and brilliant cleaning capability.

What have been the best features you’ve seen so far?

My product leaves a puddle on the floor under the dock, doesn’t empty the dirt always. I have to remove the dust collector atleast four times a week to remove tangled pet hair. Anyone experiencing similar trouble?

@VJ254738

Hello,

Regarding the issue of water accumulation beneath the base station, please check if the robot's water outlet is blocked. Refer to the video in the following link:

Clogged filter at the robot's water outlet: https://youtu.be/wWj_oiPE7NE

Additionally, please remove the water tank, wipe its bottom surface, and then firmly reinstall it before using it again.

Fluffy or clumped hair may not be easily sucked in and could affect the fan's operation. Please clean it manually. Furthermore, we recommend increasing the sweep frequency and the number of automatic emptying cycles to minimize dust accumulation.

@GL232304 Debbie
Hello,
We sincerely apologize for the unpleasant experience you’ve had, and we truly understand your disappointment. Especially after investing significant time in research and making a considerable purchase, encountering these issues can be very frustrating.
Regarding the water streaks after mopping, we recommend adjusting the water output level of the mop in the app and observing whether the situation improves based on your floor type and environment.
As for the need to manually clean the base station and remove hair, this is mainly to prevent the buildup of dirt, which could otherwise affect cleaning performance or cause unpleasant odors over time. If you would like to further enhance the automation experience, you may consider purchasing the automatic water refill and drainage kit from our official website to reduce the need for manual maintenance.
If the issue persists, please feel free to provide us with the device’s serial number (SN) and more details about the problem. We will continue to follow up and do our best to provide you with an effective solution.
Thank you for your understanding and support.