Missing room

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Can any one help with this
It picks up the bins then refuses to go any
Further into the room and won’t clean the room as it sees the bins as an obstacle but as you can see for the photo there is a clear path for it to do cleaning. I’m at my wits end.

It was cleaning the room perfectly fine prior to today

Does it see the bins or the threshold?

If all fails i would delte the map and do another mine wouldn't clean under a desk after a while no idea why did a remap all sorted

Hello,

Did this issue start occurring after a firmware update?

If you manually place the robot inside the room and start the cleaning task from there, does the robot still fail to navigate through the passage?

Delete your current map and rescan for a new one

Hello,

Thank you for your response.

We recommend contacting our after-sales service team through the following email address. Please provide a screenshot of the robot's cleaning trajectory, the SN from the label on the bottom of the robot, and the purchase invoice for the robot.

They will further analyze this issue for you.

After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)