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Richard
Posted 17-2-2026 13:39
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184

Issues x50

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Mopping stopped half way through the first room (living room) then went and did the hallway but again only half of it.  Kitchen was done, changed mops to do bathroom. Then changed mops again and did a little extra in kitchen, then finished.  
You can see the report shows the areas it didn’t clean.
What caused this?

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6 Comment

Richard Thread Starter
Really odd how it cut the living room in half. No partitions in there.
18-2-2026 00:01:59 GB Translate

Dreame Support
Hello, from your screenshot we noticed that there is a carpet located at the entrance of the missing area in the hallway.

If the robot is in mopping mode and there is a carpet at the entrance of the area, the robot will not enter that section to mop.
Please remove the carpet and try again.

Additionally, the robot cannot enter narrow spaces. The accessible width should be at least 2 cm wider on each side than the robot itself.
You may also wipe the LiDAR sensor and front aluminum lens with a soft, dry cloth.

Dirt or smudges on these sensors may cause the robot to misidentify the area ahead as an obstacle, resulting in missed cleaning sections.
18-2-2026 11:19:18 GB Translate

Dreame Support
Thank you for your reply.

If the issue still persists after trying the steps above, we kindly suggest sending the relevant map screenshots, along with the device SN and purchase invoice, to our after‑sales team. This will allow our after‑sales and technical teams to conduct a more comprehensive analysis of the missed‑area issue.
20-2-2026 10:30 GB Translate
Richard
So I manually deleted that “carpet” which was tape on the ramp and now it vacuums the area.  It doesn’t really explain why it didn’t do half the living room or that end of hallway.
19-2-2026 23:57 GB Translate
Richard
And thinking more about this, nothing in those rooms has changed but the units behaviour has.  Will do a full clean tomorrow and see what it does.
19-2-2026 00:41 GB Translate
Richard
So the only carpet is in the living room and has over a meter around it.  So no reason for it to ignore that area.  The hallway, the “carpet” is tape holding the ramp.   It’s always seen it as that and always cleaned without issue till now.  I will give all the sensors a clean.  
Just odd how it decide in two separate rooms to not mop a good amount of it.
18-2-2026 17:03 GB Translate
Richard
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