[A1 Pro] Cutterhead not spinning

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I noticed the lawn being put in patches before not being cut at all. The Mower moves along and has a hum sound as if it is trying to turn the cutterhead, but the plate is not spinning and no grass is being cut. It is still under warranty until August 2027. Can you talk me through a solution please.

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UT973202

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[A1 Pro] Cutterhead not spinning

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