Problem on cleaning mop pads

I have a dreamy l50 pro, I bought it in October 2025 and suddenly it doesn't cleans the mop pads and also doesn't clean the base. I think it can't suck fresh water like it is clogged somehow. Also it pauses during cleaning. Any suggestions? I bought it in Greece

Hello, thank you for contacting Dreame.
Regarding your issue, please first check if you have enabled Do Not Disturb mode in the app. If so, please disable this mode and try running your device.
If the problem persists, please feel free to contact us again. Thank you for your understanding.

that sounds more like a water flow or blockage issue to me rather than do not disturb mode. i would check the clean water tank, filters and water inlet areas in the base for any buildup or clogging, and also make sure the dirty water tank is fitted properly. if it still cannot clean the mop pads or base after that then it could be a pump issue and probably worth contacting support again while it is under warranty

I think it is something with the pump or maybe the app? Because some times it washes the mop pads and base ans some times not. I have also open/close the base from the switch. The problem is occuring daily now. And the robot pauses the cleaning and so i have to click the play buttob through the app in order to clean mop pads and continue cleaning to the next room

And no the no disturb is not activated

Hi the problem was solved. The pump is working fine. Everything started when i added 1 cup of dreame liquid for cleaning surfaces inside the fresh water tank, as suggested by the dreame liquid. I use it this way several times untill clogs started to form inside the fresh water tunk. When I realised that this was the problem i used a litlle amount of white vinegar inside the fresh water tunk for 2-3 times untill it cleaned the clogs. My question is: why dreame suggests to use the cleaning liquid inside fresh water tunk when it creates clogs?

Would highly recommend mixing it after adding the cleaning liquid. If it’s poured in and sits there, the cleaning liquid could go into the pipes in high concentration which will cause issues.

Hello, I bought Dreame L50S Pro Ultra - from Costco - North London - UK.
Q: Why the Floor liquid is not getting added when Robot is doing the mop? I have used this 2 times since new. Please advise.
Thanks