Wood Floor solution

I notice after 4 weeks the wood floor solution is still full , this would indicate it’s not being used ? Any ideas how to solve this ?

Hello,

Thank you for your feedback.

During operation, the device automatically dispenses the cleaning solution based on the settings configured in the app. You may first try cleaning the contact points of the cleaning solution cartridge to ensure proper detection.

Additionally, after the robot completes mop washing, we recommend gently shaking the dirty water tank to check for foam. If foam is present, it usually indicates that the cleaning solution is being dispensed correctly.

Additionally, if you are referring to the wood floor care solution, this type of cleaning solution is typically used when the “Wood Floor Care” program is activated. We generally recommend running this program 2–3 times per month, depending on your needs, to achieve better maintenance results.

Have you checked on your map? Have you set the floor type to that room to wood? If not the robot will probably think it’s normal floors and be using the general cleaning solution. Also which mop types did you set? If you’re using custom clean and set the wrong mop it might be using the general solution and not the wood care. So check your map first and see if the wood grain pattern matches your room layout. If it does not then change it in map editing. Same with adding fitted carpet the rooms on the maps. That might be the fix you need. Then once you clean in clean genius mode it will know the floor is wood, what direction the wood is on your floor and clean accordingly. Hope this helps.