WiFi disconnect

About 4 weeks ago,my property had a power cut ,since then the hoover constantly loses WiFi connection, despite everything being taken back to factory settings and starting as a new install,also on the app,it never shows as 100% charged,even after sitting on the Dock for days

Hello,

We sincerely apologize for the inconvenience caused. We recommend checking the following:

Regarding the device not charging fully:

Please ensure that the charging dock/base station is properly connected to the power supply and that the power cable is securely plugged in.
Kindly clean the charging contacts on both the robot and the base station to ensure proper contact during charging.
Additionally, please check whether the battery protection feature is enabled. This function may stop charging before reaching 100% in order to extend battery lifespan.

Regarding the device disconnecting from Wi‑Fi:

If the Wi‑Fi indicator light is flashing, please check whether the network signal is weak. Poor Wi‑Fi coverage during cleaning may cause the robot to disconnect.
Please verify whether the robot is powered off. If so, press and hold the power button to turn it on, then reconnect it to the network (tap “+ Add Device” to set up the connection again).
Check the firmware version and update it to the latest version if available.

If the issue persists after completing the above checks, we recommend contacting our after-sales support team for further assistance. Please provide the following information:

Device SN (serial number)
Proof of purchase
Details of the troubleshooting steps you have already performed

Thank you for your understanding and support.
After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)