Reset / re-connect the base station?

Hello everyone,

I'm looking for some advice regarding my Dreame Matrix 10 Ultra, which has been returned from two warranty repairs. The mainboard was replaced due to Wi-Fi problems, and an issue with the dust bin was fixed.

However, now I'm having issues with the base station. The robot can vacuum and dock and charge normally, but none of the base station features are working. The auto-empty function fails with the message "Please check if the robot is correctly connected to the auto-empty base", and there is no reaction at all to mop washing, drying or changing, dust box drying, etc. I also noticed that the transport carrier does not move at all when the door is closed. Resetting the transport carrier with the app does not help. A factory reset of the robot was also not helpful. The base station LED is a steady white.

To me this looks like a communication issue between the robot and base station. Could the robot and the base station somehow have lost their pairing after the repair? Is there any service menu, hidden reset procedure, or method to re-pair or re-initialize the base station with the robot?

I'd really appreciate any suggestions before I send the unit back for yet another repair.

Thank you!

Hello,
We sincerely apologize for the inconvenience caused and fully understand how you feel.
Based on your description, it appears that there is a pairing issue between the robot and the base station, which is causing the base station functions to fail.
Would you be willing to share your device with our technical team so that they can attempt to pair it on their end and resolve the issue remotely? Please note that our technical staff cannot guarantee that the pairing will be successful. If they are also unable to pair the device, you may need to send the unit to a service center for further inspection.
If you agree to share the device, please check your private messages for instructions on how to do so. We would also kindly ask you to provide the device’s serial number (SN) so that our technical team can identify your device.
Thank you for your understanding and support.