Restart after low battery not working

Why is my new A2 battery low and how can I not restart it using the start up sequence.  The low battery is announced when I try the reset but then it asks to put in my code which turns the mower off before I can even put in 2 numbers.  Poor design product aspect.  

Hello,

We are very sorry that you have encountered this issue.

For the current situation, we recommend manually placing the device onto the charging station and ensuring that it is properly connected for charging. Once the battery has reached a sufficient level, please try powering on the device again and complete the setup process.

Regarding the situation you mentioned, where the device requires a PIN code when the battery is low but may shut down before the code can be fully entered, we understand that this can be inconvenient during the initial setup. We have recorded your feedback and will share it with the relevant team for future product quality and user experience improvements.