No code received

It's impossible to register on app as no code is being sent despite trying numerous times. Phonecall resulted in an email saying I need to contact supplier for refund or exchange which is not what I'm looking for. How do I get this resolved?

Not sure what you’re trying to register? I you referring to the warranty? If so, once the robot has been setup via the app and it’s downloaded the firmware updates you will see under the settings called “me” on the app a tab that says e-warranty. The device will automatically fill out all the information. All you then need is your bill of sale should you need to contact Dreame if you have an issue. There’s no online or warranty card to fill out.

Hello,

We recommend checking whether your phone is using a custom date, time, or time zone setting. Please make sure it is set to the local network-provided time zone by default.

You can also try registering and logging into the app using a different email address to see if the issue persists.

We hope this helps.