One week and already not charging

After just ONE week the x60 pro ultra complete has stopped charging!
It’s very disappointing that you pay so much for such an outcome.
There is something seriously wrong with this!
The first cleaning was impressive but honestly, it went downhill a bit from there.
And now I sit here with a very expensive machine which isn’t working.
How annoying

Hello,

We're very sorry to hear about your experience and understand how frustrating it must be for a premium device to stop charging after only one week of use.

To begin troubleshooting, please check and clean the charging contacts on both the robot and the charging station, ensuring there is no dust, dirt, or moisture affecting the connection. We also recommend trying a different power outlet to rule out any power supply issues.

If the problem persists, please send us the results of these checks, the robot's serial number (SN) located on the label underneath the unit, and a copy of the purchase invoice to the email address below. Our team will review your case and do its utmost to find a satisfactory solution for you.

E-mail: aftersales@dreame.tech

After a lot of fluffing and cleaning every nook and cranny… fiddling and sweaty, we finally managed to get it charging again. But the app isn’t a great help to be honest. I would expect with such an expensive equipment that the app would be able to tell me what the problem is.