Ripped out Phillips Hue

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My Dreams X50 has ripped out the cord for my Philips Hue ground lights. The connection is pretty much ruined. Expensive robot vandalism.

Hello,

Thank you for contacting Dreame.

We are very sorry to hear that the cable for your ground lights was damaged during the cleaning process. We completely understand your disappointment and frustration. Incidents like this can not only affect your experience with the product but may also result in additional costs and inconvenience. Please accept our sincere apologies.

At the same time, we would like to point out that, according to the safety guidelines in the user manual, it is recommended to remove or secure cables and other wires from the floor before starting a cleaning task to ensure safe and smooth operation. In particular, when cables are close to the ground and located along the robot's cleaning path, there is a risk of entanglement, pulling, or collision during operation.

If you require further assistance, please contact our after-sales support team and provide the following information:

Device SN (Serial Number)
Proof of purchase
Photos or videos of the damaged area and the surrounding environment

We will review the situation and provide further support accordingly.

After-Sales Support Contact Information:

0808 502 1616
aftersales@dreame.tech
Monday to Sunday, 9:00 AM - 6:00 PM

Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding and support.

My robot vacuum also managed to damage something in the kitchen, knocking into the fridge and messing up the connection. I was worried it might turn into a bigger problem, so I called a professional. They came out quickly, found the issue, and got everything working properly again. Really knowledgeable technician and an easy experience from start to finish. Here's their link: https://subzero-wolf-repair.com/