Firmware update failing

Hi. I am trying to update the firmware but getting error messages. Please help to resolve.

Hello,

To help us assist you more effectively, could you please let us know which model you are using?

In addition, would you be able to provide a screenshot of the error message you receive during the firmware update? This will help us better identify the cause of the issue and provide the appropriate solution.

We look forward to your reply.

Support have already picked this up above — worth getting them the model and screenshot, or email dreamesupport@dreame.tech.