Side brush mulfunction

I just bought the hoover and after half an hour cleaning it says side brush error. I lifted up there is nothing on it. I took a brush put and put back in it still gives an error saying side brush needs cleaning. I used it for 30 minutes and it’s already not working

Brand new and already erroring isn't right. I'd get support on it — email aftersales@dreame.tech with your SN and let them take a look.

Hello,

We sincerely apologize for the inconvenience.

If the issue persists after cleaning and reinstalling the side brush, we recommend contacting our after-sales support team for further assistance. Please provide the following information:

A photo of the device's S/N number
Proof of purchase (invoice/receipt)
The troubleshooting steps you have already tried
A screenshot of the error message shown in the app

You can find the available support channels here:

https://global.dreametech.com/pages/contact-us

Our support team will review the information and provide further assistance accordingly. Thank you for your understanding and cooperation.