Main brush wrapped L10s pro ultra heat

I have replaced the brush with a brand new one, yet the error persist. Gave the robot a good clean as well.

New brush and a full clean and it's still throwing that error — that's a support job now. Drop them a line at aftersales@dreame.tech with your SN and let them take a look.

Hello,
 
We sincerely apologize for the inconvenience caused.
 
Please follow the steps below to try to resolve the issue:
 
1. Remove the main brush and check both ends of the brush for any tangled cables, hair, or other foreign objects.
2. When reinstalling the main brush cover, please ensure that all four sides of the cover are properly secured in place.
 
If the issue persists after completing the above steps, we recommend contacting our after-sales service team and providing the following information:
 
• Purchase invoice/proof of purchase
• A photo of the device SN (serial number) label
• A brief description of the issue, along with photos or videos showing the problem
• Details of the troubleshooting steps already performed
 
The above information will help our after-sales team review your case more efficiently and avoid repeating troubleshooting procedures. After evaluating your case, our after-sales team will advise you on the available resolution options.
 
E-mail:
aftersales@dreame.tech
 
Thank you for your understanding and support.