Snapped casing

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Hi,
The case that goes around my roller brush has snapped. How can i get it replaced please?
I'm talking about the plastic rectangle box with clips that goes onto the main brush.

Thanks
Cluzinta

Sorry to hear that. Parts like that are one for support — email aftersales@dreame.tech with your SN and they'll let you know what's available.

Hi,

We're sorry to hear that the brush cover has been damaged.

We recommend contacting our after-sales support team at aftersales@dreame.tech to check whether stock is available in other warehouses. If the replacement part is available, the team may be able to assist you in ordering a new main brush cover.

To help speed up the process, please include your product model, serial number (SN), proof of purchase, and a photo of the damaged brush cover when contacting the support team.

We hope this helps, and please don't hesitate to reach out if you need any further assistance.