Mop head not syncing with robot

I got my robot hoover in June 26, now it won’t mop the floors, keeps saying “mops heads not connected” when the machine has cleaned them and they are connected in the robot. Drives me mental. Support won’t help me because I was given it as a gift. But still has warranty. No help at all and no F***’s given..

Sorry to hear that, that's maddening. If you haven't already, I'd email aftersales@dreame.tech directly with your SN and the full story.

Hello,

We’re very sorry to hear about the issue you’re experiencing and understand how frustrating this must be.

If the robot is not recognizing the mop pads, please check whether the magnets on the mop holders are present and properly attached. We also recommend inspecting the connection points between the mop pads and the robot, making sure there is no dirt, debris, or moisture that could affect detection.

Regarding the warranty, if the robot was received as a gift, we kindly recommend contacting the person who purchased it and asking for the proof of purchase or invoice. This will allow our customer service team to verify the warranty status and proceed with the warranty process normally.

Thank you for your understanding, and we hope these suggestions help resolve the issue.

And there it is, no help what so ever, when I clearly explained that I got it as a gift and you still will not help me

Frustrating, I know. Still worth emailing aftersales@dreame.tech with your SN and the full story so it's all in writing with them.