SHAME ON DREAME , A massive deception by the manufacturer Dreame [Matter]

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Could you please tell me when you, as the manufacturer of such a popular brand, will stop misleading European customers? According to your own claims, your L50 Pro Ultra and L50s Pro Ultra vacuum cleaners are supposed to support Matter; yet, as the manufacturer, you have still not made this feature available—even though you continue to print the Matter support label on the product packaging. The L50 Pro Ultra has gone an entire year without receiving this functionality! This is a disgrace for such a major player in the market!

Hello,

We sincerely apologize for the negative experience this has caused.

At present, we are rolling out firmware versions that support Matter in batches. As the updates are released gradually, the time at which each device receives the update may vary. As a result, some users may not yet have access to this feature. We deeply apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding.

If you would like to gain access to the Matter feature sooner, please send us a private message with your device's SN (serial number) and current firmware version. Once we receive the information, we will verify your device status and provide further assistance.

Thank you for your understanding and support. We look forward to your reply.