L50spro not charging

Hey, I have a new L50s pro- have had her about 2 months. She is only charging to 5% and then stopping charging. Any advice would be much appreciated :-)

Only charging to 5% on a two-month-old unit isn't right. That's one for support, so email aftersales@dreame.tech with your SN.

Hello,

Under normal conditions, the white indicator light will flash while the robot is charging and remain steadily lit once the battery is fully charged.

If you confirm that the light is not flashing normally, please follow the troubleshooting steps below:

1. Make sure the charging dock/base station is properly connected to a power source. Verify that both ends of the power cable are securely plugged in.
2. Clean the charging contacts on both the charging dock and the robot to ensure proper contact during charging.

If the issue persists, it may be caused by a hardware malfunction. Please contact our after-sales support team for further assistance.

When contacting us, please provide your device's serial number (SN), proof of purchase (invoice), and the results of the troubleshooting steps above so that we can assist you more efficiently.

E-mail: aftersales@dreame.tech