Greetings! I am very sorry for the bad experience.
Have you contacted our after-sales department? If you have, you can send me a private message with your ticket number. We will contact the relevant personnel to prioritize your case.
If you haven't contacted our after-sales department yet, we recommend you to contact the department directly with your photos, invoice and robot's SN number for further assistance.
If you need further assistance, please provide your service ticket number or contact us via me > Help & Feedback > Contact us > Online Customer Service.
