Just bought the X50 Ultra.
And I get the message that the LDS won’t go down. Also get a really wierd sound, like it’s trying and but I won’t. I restarted and then it went down.
Then tonight I woke up with a message that it didn’t go down again. I have used it like 2 hours…
Hello, this is a hardware failure. Please contact our after-sales department and provide the following information to the after-sales team, and the after-sales team will give priority to your case.
1. SN number on the label at the bottom of the robot
2. Purchase receipt or invoice
3. Link to this post
Thank you for your understanding and hope to help you.
Hi I also just bought X50 Ultra about 2 weeks ago, and I'm facing exactly the same issue. Out of sudden, the app showed that LDS fails to descend, and when I tried to control it from the real-time video mode, it made the same weird sound from the video here. I've tried to clean the LDS (nothing to clean actually) and done a factory reset but neither works!
Hello, have you contacted our after-sales department? If not, we recommend that you contact our after-sales department first. If you have already contacted, please send me your ticket number and we will contact the relevant team to re-check your case.
