The mops rotate however the water from the tank does not drip, leaving the floor dry.
We asked for support and we received guidance on email from your support. We followed it, without success. We have been just doing vac wihout mopping for the past month.
The product is amazing but we end up doing the mopping manually, which is a shame.
Video uploaded for clarity purposes
We hope this should help you identify the issue and get it resolved at the earliest.
