Mop head Velcro

The Velcro on the circular mop head has come off and been thrown away with the disposable mop cover.  Where can I get a new piece of Velcro to attach?

Hello,

If you are referring to the Velcro pad on the mop holder that has been lost, we recommend contacting our after-sales support team. Please send the following information to the email address below:

A photo of the affected part
The device serial number (SN), which can be found on the bottom of the robot
Your proof of purchase (invoice or receipt)

Once the information is received, our after-sales team will evaluate your case and provide an appropriate solution based on the specific situation.

aftersales@dreame.tech

Thank you for your understanding and cooperation.