[Contact Info] Official Aftersales Service in Different Countries and Region

@CO673236
Hello，
1. Please go to Self-Cleaning Settings to check the Auto-Empty Frequency,  the robot will automatically collect dust according to the frequency you set.

2. After completing the cleaning task, manually click the dust collection/auto-empty button on the APP to see if it can collect dust.
If yes, pease check whether Automatic dust collecting/Auto-empty switch in the APP is turned off. If it is turned off, please turn it on and try again.

3. Please check if the robot is set to the Do Not Disturb (DND) mode, the base station will not perform auto-empty tasks during DND mode. Please go to "Robot management" to turn off the DND mode and try again.

4. Please make sure that the robot prompts "cleaning task completed" and returns to recharge by itself. If the battery is insufficient for recharging or artificial interference in the recharging process, it will not automatically collect dust.

If the above steps do not work, it may be caused by a motor failure. You need to contact our after-sales department for further solutions.

Bonjour comment joindre le SAV ? Mon robot ultra complète X40 a un problème à la lingette qui ne mouille plus. Il a quelques mois. Aidez moi s’il vous plaît.

Hi, I offered a MOVA S20 ultra robot vacuum to my brother and he is not able to create a New account. The app said "network error", can you help us please ?