[Contact Info] Official Aftersales Service in Different Countries and Region

@CO673236
Hello，
1. Please go to Self-Cleaning Settings to check the Auto-Empty Frequency,  the robot will automatically collect dust according to the frequency you set.

2. After completing the cleaning task, manually click the dust collection/auto-empty button on the APP to see if it can collect dust.
If yes, pease check whether Automatic dust collecting/Auto-empty switch in the APP is turned off. If it is turned off, please turn it on and try again.

3. Please check if the robot is set to the Do Not Disturb (DND) mode, the base station will not perform auto-empty tasks during DND mode. Please go to "Robot management" to turn off the DND mode and try again.

4. Please make sure that the robot prompts "cleaning task completed" and returns to recharge by itself. If the battery is insufficient for recharging or artificial interference in the recharging process, it will not automatically collect dust.

If the above steps do not work, it may be caused by a motor failure. You need to contact our after-sales department for further solutions.

Bonjour comment joindre le SAV ? Mon robot ultra complète X40 a un problème à la lingette qui ne mouille plus. Il a quelques mois. Aidez moi s’il vous plaît.

Hi, I offered a MOVA S20 ultra robot vacuum to my brother and he is not able to create a New account. The app said "network error", can you help us please ?

@GR466332

You can try the steps as blow:

1.Please make sure that the connection is on a 2.4GHz Wi-Fi network.

2.Please make sure that the robot and mobile phone are close to the router and ensure a good Wi-Fi signal. Turn on the location permission of the App and Bluetooth of mobile phone before configuring the network. Failure to turn on the permission will cause the network configuration to fail.

3.When connecting to the hotspot released by the robot, after hearing the voice broadcast by the robot, return to the App and wait for the network configuration result.

4. It is recommended to set the home Wi-Fi name and password to English or numbers, and it is recommended not to use special characters.


5.Check whether the router is set up with Mac address filtering or whitelisting, etc., try to reset the router and restart the robot and then have a check.

6.If the above method does not work, please try to use one mobile phone to release the hotspot as Wi-Fi network and other mobile phone connects to the hotspot and then configures the network for cross-validation.

7. The connection failure may also be related to the model of the mobile, you can try to use other different models of mobile phones to retry the connection.

Hello!
I cleaned my A2 robotic mower after restarting it to use it didn't connect to network . I made a factory reset from the menu . Now when restarting it is asking for the PIN . I enter my PIN (which worked before) and is not recognized , telling me is wrong PIN.
How can I reset the PIN  ?

Side brush has never rotated I’ve put a full new arm on and still nothing ??

I have an x40 but I am sorry to say the only problem I have is it can’t empty dog hair after vacuuming so I have to open it manually and remove it by hand suction power is too weak even at max suction power

My x40 brush does not spin never has and dream support are doing nothing when I email asking for a receipt which I can’t find even though the machine is clearly under manufacturing warranty as per my app screen shot I sent them. Unacceptable support