[FAQs]H14 Pro Frequently Asked Questions

17 Comment

I have successfully mapped our downstairs which is where the base will be. The instructions to map upstairs say to take the robot, position it upstairs and then map. It will return to it's starting position but it doesn't. Just says returning to base station to charge even though its on 80% and doesn't save the map if I pick it up to return it downstairs. How do I fix that?
27-12-2025 20:24:20 GB Translate

Hello, it seems that the device hasn't recognized the correct floor. Have you already switched the 'House Type' to 'Multi-floor' in the 'Multi-floor Map Management' section?
 
29-12-2025 02:34 GB Translate
I don’t find the "water absorption mode" in my app for H14 pro
28-12-2025 08:45:31 GB Translate

Hello, "Suction mode" refers to the water absorption mode. In this mode, the device only vacuums without dispensing water.
 
29-12-2025 02:36 GB Translate
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