💡We are curious! How many Dreame products do you have at home? |
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Hello, the robot will automatically update its map during subsequent cleaning sessions. We recommend ensuring that the doors to the areas you would like cleaned remain open, that passageways are free of obstacles, and that any door thresholds are within the robot's obstacle-crossing capability, so that it can continue exploring those areas and gradually refine and expand the map during future cleaning tasks.
7-8-2026 11:03
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Hello, the device sharing feature requires two different Dreame accounts. Please make sure that both mobile phones are registered with and logged into separate Dreame accounts before attempting to share the device. For more information, please refer to the following official guide: https://dreametech.zendesk.com/hc/en-us/articles/57680722121369-How-to-share-a-device-in-the-APP
7-8-2026 10:53
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Hello, we recommend first checking the drying duration setting under Dock Settings in the app. The device will perform the drying cycle according to the duration currently configured in the app. In addition, could you please recall whether, during those 8+ hours of drying, the drying process was manually interrupted, or whether a new mopping task was started? After a new mopping task is completed, the mop drying cycle may be triggered again.
7-8-2026 10:44
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