💡We are curious! How many Dreame products do you have at home? |
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Hello, could you please let us know your device model so that we can further investigate this issue?
28-8-2026 10:39
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Hello, for this issue, you may refer to the troubleshooting steps provided in the following article to see whether the situation improves (using the L10s Pro Ultra Heat as an example): https://dreametech.zendesk.com/hc/en-us/articles/55650636248985-L10s-Pro-Ultra-Heat-Docking-Failed.
28-8-2026 10:24
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Hello, for this issue, we recommend backing up the map in the app while the map is still accurate and the room layout is displayed correctly. If the map becomes inaccurate or abnormal later on, you can use the “Restore Map” feature in the app to revert the map to its previously correct state. We hope this suggestion is helpful. Thank you for your support.
28-8-2026 10:20
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Hello, to accurately confirm the correct detergent dosage, could you please let us know your device model?
28-8-2026 10:08
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