💡We are curious! How many Dreame products do you have at home?
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Hello, based on the situation you described, we recommend recreating the map to help rule out the issue of a dock being displayed incorrectly on the map. In addition, if you would like the robot to perform mopping tasks on a floor where no dock is installed, we recommend disabling the "Automatic Mop Washing" feature in the app. When this feature is enabled, the robot may attempt to locate a dock for mop washing during the cleaning process. Thank you for your cooperation and support.
28-8-2026 10:07
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If the robot has difficulty crossing higher thresholds, you may consider using a threshold ramp to help improve accessibility. Based on your description, the robot appears to be functioning normally, so there is no need to worry. Thank you for your support, and we hope you continue to enjoy your device. Hello, Thank you for sharing your experience. We're glad to hear that you're overall satisfied with the device. The obstacle-crossing behavior you described is normal. The robot automatically decides whether to activate its obstacle-crossing mechanism based on sensor data to ensure smooth movement between areas. Factors such as dark thresholds, floor color changes, lighting conditions, and floor textures may also affect its judgment. |
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If you need to purchase replacement brushes, you can visit our official store: https://dreamestore.co.uk/collections/robot-vacuum-cleaner-accessories If you have any further questions, please feel free to contact us. We are always happy to help. Hello, Our robot vacuums are not well suited for cleaning thick-pile or long-pile carpets. For carpets with a thickness close to 2 cm, the line laser sensor may detect them as obstacles. In addition, when cleaning on thick carpets, the main brush structure and the limited mop lifting height may result in increased resistance, which can affect the robot's cleaning path or cause entanglement. We recommend either setting the carpet area as a No-Go Zone or enabling the Carpet Avoidance option in the app. |
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Keep the dock away from sources of signal interference, such as routers and TVs. Avoid placing the dock directly opposite reflective surfaces such as mirrors or large windows. If the current map contains overlapping areas or appears inaccurate/confused, we recommend remapping the environment. If you have any further questions, please feel free to contact us at any time. Hello, Thank you for your feedback. Regarding your questions: 1. You can use Custom Cleaning to apply different cleaning settings for different rooms or areas, including adjusting the suction power according to your needs. 2. Please place the robot 1-2 meters in front of the docking station and briefly press the Dock button on the robot. If the robot is able to return to the dock and start charging, please check the following: The docking station should be placed against a wall. We recommend placing the dock in an open area, with at least 1.5 meters of clear space in front and 0.5 meters of clearance on both sides. |
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