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💡We are curious! How many Dreame products do you have at home?

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457 Comment

CJ367524
Why does my dream vacuum cleaner now wander around aimlessly with me having to follow it when it is finished with a Dyson?
It is only covering about 10% of the allocated zone.
10-9-2026 13:06:43 GB Translate

Dreame Support
9. Open the top cover of the robot and press and hold the Reset button for 3 seconds to restore the robot to factory settings. Then restart the robot and run a cleaning task.
Please note: Resetting the robot will erase all stored data, including your maps. We sincerely apologize for any inconvenience this may cause.
If the issue persists after completing the above steps, please provide a video showing the robot's operation and a screenshot of the cleaning map/cleaning path so that we can further investigate and assist you.
Thank you for your cooperation.
11-9-2026 07:05 GB Translate
Dreame Support
5. Check whether there are any uneven stickers, warped labels, or large objects attached to the robot's surface. If your robot is new, please check whether the protective film on the robot has become lifted or warped. If so, remove it.
6. Clean the line laser sensor and the AI recognition sensor, ensuring there are no fingerprints, dust, or dirt obstructing them.
7. Check the map in the app for any overlapping areas, map corruption, or abnormal map behavior. If you notice any issues, please try restoring the map or creating a new one.
8. Restart the robot and test it again.
11-9-2026 07:05 GB Translate
Dreame Support
Hello,
Please try the following steps:
1. Check whether any debris, hair, or other objects are tangled around the drive wheels. If so, clean them thoroughly.
2. Verify that the LDS (Laser Distance Sensor) on top of the robot is rotating normally. Gently press down on the LDS cover and check whether it springs back properly.
3. Inspect the rotating part of the LDS for any hair or foreign objects that may be preventing it from rotating. If you find any, carefully remove them.
4. Gently tap the front bumper and make sure it can move freely and return to its normal position.
11-9-2026 07:04 GB Translate
CJ367524
No replies on this forum. Support? What support?
10-9-2026 13:08:25 GB Translate

GF586535
Got the Dreame 60 ultra complete .... loving it so far! Family so impressed...they are saving right now to buy one!
11-9-2026 17:50:21 GB Translate

CY188072
Somehow sensitive to shadows or sunlight, thinks its obstacle and avoids it. Other sensors should react, not pure visual. It should try to go further and if touch sensor reacts, then its clear, that we deal with obstacle.
12-9-2026 09:29:26 GB Translate

TI374768
Used it for the first time today and found that it  keeps on cleaning the same room and does knock into things and keeps on going under furniture repeatedly so let’s wait and see. After charging it continuously comes back to the room it has already done 🙈
12-9-2026 17:46:40 GB Translate

UP824381
I have Dreame D30 Ultra CE in my home.
13-9-2026 01:02:35 GB Translate

Batman
Impressed with how it cleaned around my 15 year old cat. Batman (the cat) stood in front of it and refused to move. Vac very neatly mopped around him.
13-9-2026 14:22:42 GB Translate

TR277926
Same as what I read caroet vacuuming not great hard floor I like
14-9-2026 08:57:47 GB Translate

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