💡We are curious! How many Dreame products do you have at home?
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3. If the robot encounters heavy dirt or debris, or if the mop pads have been used for 2 to 4 weeks, we recommend removing and cleaning them manually to ensure optimal cleaning results. 4. We also recommend using Dreame's dedicated cleaning solution, as it can help improve mop pad cleaning performance and overall mopping results. Thank you for your understanding.
29-9-2026 10:42
 GB
TranslateHello, 1. During the initial period of use, if the floors in your home are still relatively dirty, we recommend selecting the "wash mop after a small area" setting or enabling the automatic mop rewash function. After several cleaning cycles, once the floors are cleaner, you can switch to the "wash mop after a larger area" setting to help maintain cleanliness. 2. If the floor is particularly dirty, you can manually trigger an immediate mop wash in the app during a cleaning task. This allows the mop pads to be cleaned promptly and can improve mopping performance.
29-9-2026 10:41
GB
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Hello, Thank you for contacting Dreame. We apologize for the inconvenience caused. While the robot is cleaning, please check whether there is airflow coming from the air outlet. If you can feel air blowing out, it indicates that the fan motor is operating normally. You may also try the following: 1. Clean the dust bin and filter to ensure that airflow is not restricted and the suction performance remains optimal. 2. Increase the suction power setting and run multiple cleaning cycles to improve the overall cleaning result. Thank you for your understanding.
29-9-2026 10:46
GB
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We sincerely apologize for the inconvenience.
Could you please confirm your device model? In the meantime, please try the following:
1. Ensure the charging dock/base station is properly connected to power and the cable is securely plugged in.
2. Clean the charging contacts on both the robot and the dock/base station to ensure proper charging contact.
Once we receive your device model, we'll be happy to provide further assistance.
Thank you for your understanding, and we look forward to your reply.