💡We are curious! How many Dreame products do you have at home?
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Hello, We apologize for the inconvenience. Please check whether the cleaning sequence is correctly configured in Custom Cleaning and send screenshots of the settings if possible. Also, clean the edge sensor on the right side of the robot with a soft dry cloth and make sure it is not blocked. Then turn off Collision-Avoidance Mode and check whether edge cleaning improves. Path: Three dots (top right) → Floor Cleaning Settings → Collision-Avoidance Mode In addition, set Mop Extend Frequency to “High”. If the issue persists, please feel free to contact us. Thank you for your understanding.
8-10-2026 07:19
 GB
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You may refer to the following troubleshooting steps:
1. Check whether Scheduled Cleaning is enabled.
2. Check whether any Smart Scenes or automation rules have been configured.
3. Accidental manual contact with the robot may cause the charging contacts to disconnect.
4. Please check that the charging dock cable is properly connected. If the cable is loose, the dock may not supply power to the robot, causing it to leave the dock and search for a power source.
5. If the robot is shared with other users, please make sure that no one else is operating it at the same time.
We hope this information is helpful.