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💡We are curious! How many Dreame products do you have at home?

 Heat: 80

106 Comment

DM196058
Hi I’m struggling to share the app to my wife’s phone any suggestions
26-1-2026 10:43:55 GB Translate

Dreame Support
Dreamehome App:
Go to “Me” → “Device Sharing” → enter the account ID of your family member or friend → tap “Share”.

Once your family member or friend accepts the sharing request in the app, both of you will be able to control the robot together.
19-2-2026 11:06 GB Translate
Dreame Support
Hello,

please refer to the steps below to share the device with your wife’s phone:

Before sharing the device, make sure your robot is already connected to the Wi‑Fi network, and that the person you want to share it with has created an account in the app.
19-2-2026 11:06 GB Translate
OS793339
Matrix 10 back wheel and housing broken due to high water temp in wash board , anyone else experienced this
Google says it’s a common fault 😢
29-1-2026 02:07:06 GB Translate

Dreame Support
Hello,

the rear wheel and housing damage you mentioned is not a common issue. To help us accurately identify the cause and assist you as quickly as possible, we kindly ask you to send our after‑sales team the related photos, the device’s SN number, and your purchase invoice.

Once we receive the information, our technical and after‑sales teams will analyze the issue and provide further assistance as soon as possible.
19-2-2026 11:10 GB Translate
QT153045
Brilliant products
29-1-2026 08:50:31 GB Translate

AO019218
Hello everyone,
Today I received the Dreame Matrix 10 Ultra robot vacuum.
I was informed via email that this model supports Matter with a QR code, however after unboxing and setting it up, I couldn’t find any Matter QR code or Matter option in the app.

Does the Matrix 10 Ultra actually support Matter, or was this information incorrect?

Thanks in advance for any clarification.
31-1-2026 02:13:02 GR Translate

Dreame Support
Hello,The Matrix 10 Ultra series currently has partial Matter support. Certain devices or features have not received it yet, and the corresponding OTA updates are being released in phased batches. For more Matter configuration guidance, please refer to the following link: https://dreametech.zendesk.com/hc/en-us/articles/53660856250265-Matter-Configuration
19-2-2026 11:24 GB Translate
CE722607
One product, and thats D20 Ultra. Using it since November 2025. Very happy with it.
1-2-2026 22:51:05 GB Translate

Daisy
Hey everyone

I bought my product in September. I had a full month then it stopped sucking and mopping properly and the base was constantly filthy no matter how much I cleaned it. It was taken away and returned but it was worse an started squeaking. It was taken away again mid December and it's February and I haven't had it back. How long does it normally take? Has anyone else had this issue. I was going to try another brand but I spent a lot of money on accessories and this is heart breaking.... ☹️
2-2-2026 03:24:24 GB Translate

QT153045
Fantastic
2-2-2026 14:38:45 GB Translate

UM204622
Dreame machine has made my life so much easier
7-2-2026 23:07:03 GB Translate

AH076400
X50 We LOVE her.
10-2-2026 23:42:04 GB Translate

FS469685
We have the D9 and it’s great. But I think I’m going to upgrade to the D10 with the spinning mops as the machine I have has a static mop which wipes rather than mopping. But I would recommend the brand to everyone as you can just see and feel the quality
12-2-2026 14:37:55 GB Translate

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