💡We are curious! How many Dreame products do you have at home?
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Hello, to further analyze this error, we kindly ask you to send our after‑sales team a screenshot of the issue, along with the device’s SN number and your purchase invoice. Our after‑sales and technical teams will then carry out a more detailed investigation. Email: aftersales@dreame.tech
19-2-2026 11:00
 GB
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it’s probably defaulting to vacuum and mop mode, which is why it feels like it’s mopping first instead of properly picking up debris. Open the Dreamehome app, tap on your X40 Ultra, and change the cleaning mode to Vacuum only instead of Vacuum & Mop. If the mop pads are still attached, the robot can sometimes prioritise mopping, so it’s worth removing them completely if you just want a proper vacuum run. Also double check that suction is set to Turbo or Max so it actually lifts dirt off hard floors. Once those are set, it should behave like a normal vacuum and stop trying to mop first.
23-2-2026 16:59
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It is probably defaulting to vacuum and mop mode, which is why it seems like it is mopping first instead of properly picking things up. open the dreamehome app, tap on your x40 ultra, and switch the cleaning mode to vacuum only instead of vacuum and mop. if the mop pads are still attached, the robot can sometimes prioritize mopping, so it is a good idea to remove them completely if you just want it to vacuum. also check that the suction level is set to turbo or max so it actually lifts dirt off hard floors. once you change those settings, it should run as a normal vacuum and stop trying to mop first.
23-2-2026 17:01
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could you please describe the issue your device is experiencing in more detail so that we can provide further support?