🐾What kind of pets do you have? |
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There's a option in the settings that will only mop along the grain of the flooring, maybe try checking if that's on and switch it off.
24-9-2026 13:36
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You can find the available support channels here: https://global.dreametech.com/pages/contact-us Our after-sales team will review the information once received. Thank you for your understanding and cooperation.
23-9-2026 06:04
Hello, to help us investigate the situation further, we kindly recommend contacting our after-sales support team and providing the following information: A photo of the device's S/N number Proof of purchase (invoice/receipt) Photos of the damaged parts
23-9-2026 06:03
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Hello, to help us better understand the issue, could you please send us some screenshots from the app or a short video showing the problem? Thank you for your cooperation.
23-9-2026 06:00
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