Hello, please check if the automatic detergent addition function is turned on. If not, please turn this function on before cleaning the mop pad. After cleaning, shake the dirt box and observe whether there is foam in the dirt box. If there is foam, it means that the base has automatically added detergent.
It is recommended to take out the detergent box, pour the detergent into the box, and shake it vigorously several times. If the liquid flows out from the marked position below, it means that the automatic detergent addition function is normal.
If this does not solve your problem, we recommend that you use [aftersales@dreame.tech] to send an email and provide your serial number and invoice. Our team will prioritize your issue.
